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Department of Public Works Focuses on Essential Services

The City of Milwaukee Department of Public Works (DPW) continues to monitor the situation surrounding COVID-19. For the current safety and long-term health of our workforce, DPW will be focusing on essential services throughout each of our divisions. Our field staff is also impacted and operating in smaller numbers. Please be patient as response times will likely be longer than usual and some non-essential services will be suspended and resumed at a later date.

 

Milwaukee Water Works

Our Customer Service Center is closed to walk-in service at the Municipal Services Building, 841 N. Broadway. Customers should use other methods of payment or call us at (414) 286-2830 if they cannot pay with a mailed check, online at milwaukee.gov/water, or by phone.

We have suspended the scheduling of meter-related appointments unless one is necessary to restore water service.

Milwaukee Water Works never disconnects water service because of unpaid bills.

Milwaukee Water Works is fully prepared to continue providing safe water for customers 24 hours a day.

 

Operations

Curbside bulky pick up and street sweeping are suspended, effective immediately

Garbage and recycling collection service will continue. While the intention is to remain on-schedule, residents should keep carts placed at the collection point until serviced. Sanitation crews will still collect up to 1 cubic yard outside of the cart.

Drop-Off Centers will remain open. Effective Tuesday, Mar 24, fees will be suspended to minimize person-to-person contact and to assist the community who may be financially impacted by COVID-19. Confirm hours of operation at milwaukee.gov/dropoff.

Forestry Services will focus on emergency issues.

Parking Enforcement will focus on safety-related violations as all timed, metered & night parking restrictions are suspended. All other parking regulations remain, including posted “NO PARKING” signs. The Tow Lot remains open.

 

Infrastructure

Construction projects programmed and under contract for the 2020 season are proceeding.

Street Maintenance, Sewer and Electrical Services will focus on emergency issues.

 

Ways you can help

Do not rake into the street. Grass clippings, weeds, garden debris, leaves, and brush and branches are accepted at the Drop Off Centers and not collected curbside.

Be extra vigilant if visiting our public centers. This includes exercising recommended social distancing and hygiene practices, and most importantly, if you are exhibiting any symptoms or feel ill, please stay at home.

Please drive responsibly. Stay alert and dedicate your full attention to driving. Obey the posted speed limits and drive slower when crews are present.

With COVID-19 being an ever changing situation, on a daily basis DPW is evaluating if changes are needed. Service impacts across program areas will be dynamic as this situation evolves.


Accommodation Requests

Reasonable accommodations, of an auxiliary aid or service required due to a disability, for a City of Milwaukee event will be provided upon request. Contact the City of Milwaukee ADA Coordinator, 414-286-3475 or adacoordinator@milwaukee.gov as soon as possible but no later than 72 hours before the scheduled event.

ADA accommodation requests for Milwaukee County events should be filed with the Milwaukee County Office for Persons with Disabilities, 414-278-3932 (voice), 711 (TRS), or timothy.ochnikowski@milwaukeecountywi.gov upon receipt of this notice.


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